Welcome to Lofings Lighting online! If you wish to purchase from our online
catalog, you must accept these conditions. Please read them carefully. We
reserve the right to modify these terms at any time without prior notice.
Please peruse this before making any purchases.
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You pay no shipping fees (UPS or FedEx ground) to anywhere in the continental United States on orders
over $100.00.
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There are a few exceptions, though:
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Special orders, oversized and heavy items may need to be shipped by freight, and a freight shipping
surcharge may be applied.
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Also, some manufacturers require that we add a shipping surcharge to their products. When this is
the case, you will see the shipping or freight charge listed on the product page.
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Orders less than $100:
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We charge a fee for orders under $100 based on the order total.
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Hawaii and Alaska
For shipping to Hawaii or Alaska, contact sales@lofings.com or call 800-964-3403 for a shipping quote.
By the laws of the State of California, we must charge sales tax.
- We ship only to the continental United States.
- We are unable to ship to P.O. Boxes or military
APO/FPO
addresses.
- Most shipments will be sent via UPS or FedEx.
- Some larger items or orders may have to be shipped via a
common carrier. In this case, you are responsible for removing
the items off the back of the truck to your home. A responsible
party over 18 years of age must be present to accept the delivery
and sign for the shipment.
- We accept returnable products within 30 days of receipt of the product
if they are in the original packaging (including all packaging materials
and accessories). The items must be suitable for resale. The customer
will be refunded (less the shipping costs and a 25% restocking fee)
once we have received the returned item and inspected said item for
damage. Items returned will be issued a refund via the same payment
method used to purchase the item.
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Merchandise that has been installed, altered, or damaged in any way does not qualify for return or refund.
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To return a product, you must request an RMA number prior to returning the product. Products without a valid RMA number will be refused on delivery from the shipper. An RMA may be requested online or by contacting our customer service either via email or by calling 800-964-3403. Once we issue an RMA, we must receive the product within 10 days, or no refunds will be given.
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Merchandise must be returned and shipped at customer's expense.
- The following types of items and orders do not qualify for returns
or refunds.
- Customized products, large orders (10 or more of the same item).
- Orders totaling more than $2,000.
- Custom quotes.
- Light bulbs.
- Lampshades.
- Furniture.
- Discount or clearance products, except for damaged or
defective shipments.
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When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us on what to do with the damaged product. We will hold your product for 45 days, after which the product will be destroyed.
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Do not sign for and/or do not accept receipt of any products
that are visibly damaged. If a product appears to be damaged,
please refuse delivery of the item and notify our customer service
department immediately at 800-964-3403.
- Any product that arrives damaged must be reported within 48 hours
of receipt. Lofings Lighting cannot accept responsibility for any
damages not reported within this timeframe. Upon receiving a product
that is damaged, you must contact us for an RMA
number before returning the product.
- Products received with broken glass or dented shades are not considered
defective. In such a case, we will provide replacement glass or shades
at no additional charge.
All products sold by Lofings Lighting are covered by the manufacturer's
warranty. If you have purchased a product from Lofings Lighting and
find it to be defective within 30 days past the purchase date, please
contact sales@lofings.com or call
800-964-3403 for manufacturer warranty information.
You may cancel an order that has not been shipped unless it is a special
order or customized product. Any cancellation fees imposed by the
manufacturer will be your responsibility and will be deducted from any
refund.
Lofings Lighting makes every effort to ensure the accuracy of the pricing
and product information on our website. From time to time, pricing or
product information may be inaccurate. In such cases, we reserve the right
to cancel your order. A complete refund will be made for any items that
have not yet been shipped. In the event of inaccurate product information,
our sole responsibility will be to accept the product return and provide
a customer refund.
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